Privacy Policy

At Cozy Scoop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Process payments and help prevent fraudulent transactions

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Improve our website, products, and services

  • Send promotional emails or offers where permitted by law

  • Maintain website security and prevent misuse

3. Payment Information

Payments may be processed through third-party payment providers. Cozy Scoop does not necessarily store your complete credit or debit card details. Payment providers may collect and process payment information according to their own privacy policies.

4. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery companies

  • Website and e-commerce service providers

  • Analytics and marketing service providers

  • Customer support providers

We do not sell your personal information simply for the purpose of selling your data.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart functioning

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing where applicable

You can adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, and special offers. You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Cozy Scoop is not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children who are below the minimum age required to provide personal information under applicable law. We do not knowingly collect personal information from children without appropriate authorization.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you.

To make a privacy-related request, please contact us using the contact information provided on our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements. The updated policy will be posted on this page with a revised effective date.