Shipping Policy

At The Cozy Scope, we aim to process and deliver your orders as quickly and smoothly as possible. Please review the following shipping information before placing your order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • You will receive an order confirmation after your purchase is successfully placed.

2. Delivery Time

Estimated delivery times may vary depending on your location and shipping method.

  • Standard Shipping: Approximately 7–15 business days
  • Delivery times are estimates and are not guaranteed.
  • International orders may require additional time due to customs clearance or local delivery conditions.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout when applicable.

Shipping charges may vary depending on:

  • Delivery destination
  • Order size or weight
  • Shipping method
  • Available carrier

4. Tracking

When tracking is available, we may provide a tracking number after your order has been shipped.

Please allow some time for the tracking information to update after the package is handed to the carrier.

5. Delays

The Cozy Scope is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays
  • Customs clearance
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

6. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address, phone number, and other required delivery information.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before we can resend the package.

7. Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We may work with the shipping carrier to investigate the issue.

8. Customs & Import Fees

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

9. Delivery Address Changes

Please contact us as soon as possible if you need to change your shipping address. Once an order has been shipped, we may not be able to change the delivery address.