Sales & Order Policy

At Cozy Scoop, we take pride in creating customized orders that are prepared specifically for each customer. Because our products are customized according to the selections and details provided when an order is placed, each order is considered a final purchase.

We understand that ordering a customized product is a personal experience, and we want to make our policy clear and easy to understand before you complete your purchase.

All Sales Are Final

All sales are final once an order has been placed. Due to the customized nature of our orders, we are unable to offer refunds or returns after an order has been placed.

Before completing your purchase, we encourage you to carefully review your order and make sure that all selected details and information are correct.

Customized Orders

At Cozy Scoop, orders are customized specifically for each customer. This means that the order is prepared based on the choices and requirements provided at the time of purchase.

Because customized orders are created specifically for the individual customer, they cannot be returned or resold in the same way as standard products. For this reason, refunds are not available for customized orders.

By placing an order, you confirm that you understand and accept that your customized purchase is final.

Damaged Items

We take care in preparing and packaging every order. However, if your order arrives damaged, please contact Cozy Scoop so that we can review the situation and assist you.

A damaged item is the only exception to our final-sale policy. Please provide the relevant details about the damaged order when contacting us so our team can properly review the issue.

Before Placing Your Order

Because all orders are final and customized, we recommend reviewing your order carefully before completing your purchase. Please make sure that your selections and any information required for customization are correct.

Once the order has been placed, it will be treated as a confirmed customized purchase and will be subject to this Sales & Order Policy.

Our Commitment

At Cozy Scoop, we aim to provide a smooth and enjoyable ordering experience while creating customized products with care. We want our customers to understand our policy clearly before placing an order so there are no surprises afterward.

By placing an order with Cozy Scoop, you acknowledge and agree that all sales are final, customized orders are not eligible for refunds, and damaged items are the only exception to this policy.