Return & Refund Policy
At The Cozy Scope, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or refund.
1. Return Period
You may request a return within 7 days of receiving your order.
To be eligible, the product must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Complete with all accessories, tags, and included items
- Accompanied by your order details or proof of purchase
2. Damaged or Incorrect Items
Please contact us as soon as possible if you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item from your order
We may request clear photos or videos of the product and packaging to verify the issue.
3. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other applicable reasons, including products that have been used, opened, damaged by the customer, or customized.
4. Change of Mind
Returns due to a change of mind may be accepted only if the product is unused, in its original condition, and meets our return requirements. Return shipping costs may be the customer's responsibility.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the applicable original payment method or another agreed method.
Shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.
6. Return Shipping
If the return is due to receiving a damaged, defective, or incorrect product, The Cozy Scope may cover the applicable return shipping cost after the issue has been verified.
For other eligible returns, the customer may be responsible for return shipping costs.
7. Late or Missing Refunds
If you have been notified that a refund has been issued but have not received it, please first check with your payment provider or bank. Processing times may vary depending on the payment method.
8. How to Request a Return
To request a return or refund, contact The Cozy Scope through the contact information provided on our website and include:
- Your name
- Order number
- Product name
- Reason for the return
- Photos/videos, if the item is damaged or defective
Please do not send products back before receiving return instructions from us.
9. Exchanges
If you receive a defective or incorrect item, we may offer a replacement where available. If a replacement is unavailable, an eligible refund may be provided.
10. Policy Changes
The Cozy Scope reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.